Your Satisfaction Guaranteed - Because Great Skin Starts with Complete Confidence
The True Organics Promise: Love It or Return It
We're so confident in our botanicals that we'll put our money where our mouth is. If you're not completely delighted with your True Organics purchase, we'll make it right.
Returns Made Simple
30-Day Return Window
Return any product within 30 days of delivery for a full refund. Products must be unopened with seals intact to ensure product integrity and hygiene standards.
Quick Returns Process
1. Email us at support@trueorganicsldn.com with your order number
2. We’ll guide you through the simple return process
3. Use tracked postage (Royal Mail Signed For recommended)
4. Include your name and order number inside the package
5. Full refund processed within 14 days of receiving your return
Return Address:
True Organics Ltd
19 Cayton Road
Coulsdon,
Surrey
London CR5 1LT
Damaged or Faulty Products
Spotted an issue? Contact us within 7 days of delivery and we’ll sort it immediately – replacement or full refund, your choice.
Gift Cards
Please note: Gift cards are non-returnable and non-refundable.
What our Customers Say
Real Results, Real People, Real Success Stories
I ordered the Shea and mango & Shea body oil. I fell in love with them straight away the, smell the texture absolutely on point, I must say that these are one of the most natural and moisturising products I have come across. My skin feels so soft and radiant I would definitely recommend 100% and i forget to mention the packaging too! I'm absolutely in love!!
Abigail Freeman
I love the packaging and choice of ingredients in the Whipped Peppermint Body Butter. I will be buying again
Lola Gome
Thanks guy, I have been using the Bright and Glow facial cream for two weeks now and it really has helped with my skin tone. I've been applying the facial cream twice a day after showering. Its also has helped even tone my eye bags.
Jessica Zamu
Product Guarantee
All products arrive with a minimum 3-month shelf life (check ‘best before’ dates on packaging). Discounted clearance items may have shorter shelf life.
Questions?
Our customer care team is here to help: support@trueorganicsldn.com
Returns accepted only for purchases made directly from trueorganicsldn.com
